COVID-19 Advisory from CEBU PACIFIC

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Cebu Pacific - This post will be compiling all travel updates of Cebu Pacific. We will not be posting about cebu pacific promo fares, yet in times of this health crisis that hit the world with COVID19. We wish this would help passengers whether traveling both international and domestic. Most of the flights coming in to the Philippines are now restricted. As well as domestic hubs like CEBU, DAVAO and a lot of the provinces are restricting domestic flights or entry to their islands.


Of course, more PROMOS you can find at the SIDE and TOP of this post. Feel free to click and check them.  

 

Cebu Pacific Advisory 



March 17, 2020 (as of 3:00pm)
Suspension of all Flight Operations due to COVID-19


ALL CEBU PACIFIC AND CEBGO FLIGHTS WILL BE CANCELLED from March 19 until April 14, 2020, in support of government regulations on COVID-19.

The Philippine government recently implemented Enhanced Community Quarantine over Luzon, and similar directives across various provinces in the country. We are ensuring the safety of our passengers and operations teams, in compliance with the stricter quarantine measures, land travel restrictions and regulations in place.

The last day of operations will be on March 18, 2020 where Cebu Pacific will operate the following flights from Manila Bangkok, Tokyo, Osaka, Nagoya, Ho Chi Minh, Singapore, Taipei, Bali, and Jakarta. Please check the flight status through bit.ly/CEBflight-status.

Passenger options on cancelled flights due to COVID-19 are: rebooking with waived fare difference and change fee; full travel fund; and full refund. These options may be processed online via the “Manage Booking” portal in the Cebu Pacific website bit.ly/CEBmanageflight.

Those traveling between April 15-30 who no longer wish to push through with their flights may avail of rebooking with waived change fee and full travel fund with extended validity to 180 days.

For the health and safety of our passengers and personnel, all Cebu Pacific Ticket offices will be closed from March 19 to April 14, 2020. For any concerns, please contact Cebu Pacific via bit.ly/CEBrequest. You may also contact our customer hotlines through bit.ly/CustomerHotlines.

For the full advisory, visit: http://bit.ly/FlightSuspension

For FAQs and other details, please read here bit.ly/CEBCOVID-19FAQ

We continue to monitor the situation and will provide updates as soon as possible. This is a developing and unprecedented situation. We thank everyone for their patience and understanding, and our flight, operational and frontline teams for doing all they can to assist our passengers.



Flights to/from Cebu

March 17, 2020 (7:45am)

Due stricter quarantine screening on our personnel imposed by the Provincial Government, we regret that all Cebu Pacific and Cebgo flights to and from Cebu scheduled for today are cancelled.

Passengers on the cancelled flights can choose from any of these options:

• Rebook the flight, with change fees and fare difference waived.
• Store the full value of the ticket in a Travel Fund. This is valid for 180 days and can be used to book any Cebu Pacific flight within the next 12 months.
• Get a refund. The refund will be according to the mode of payment. If paid in cash, refund must be claimed at designated Cebu Pacific ticket offices. If payment was made through debit or credit card, please allow at least three (3) billing cycles for refund to be credited into the account due to high volume of refund transactions


March 16, 2020 (as of 4:00 pm)

Manila operations during community quarantine period

ALL Cebu Pacific DOMESTIC flights to and from Manila remain CANCELLED until April 14 (Tuesday), in line with the Philippine government directive for a community quarantine over Metro Manila to contain the spread of the Coronavirus Disease (COVID-19).

On top of this, there are travel restrictions being imposed by various Local Government Units nationwide. These orders restrict our ability to mount flights and accommodate passengers affected by cancellations. We continue to monitor developments and will provide updates on any changes to our flights.

At the moment, Cebu Pacific continues to operate a LIMITED number of flights from hubs in Manila, and Cebu. For FULL LIST, click here -- http://bit.ly/FlightsMar15ToApr14


Flights may instead be managed online through the “Manage Booking” portal in the Cebu Pacific website http://bit.ly/CEBmanageflight

We strongly discourage passengers from going to our Ticket Offices in the interest of public health and safety. The Manila International Airport Authority has also banned the entry into the terminals of non-passengers or those do not have a confirmed flight.

We thank everyone for their patience and understanding as we all try to mitigate the risk of contamination from COVID-19.


Collated and reposted by Cebu Pacific Promo 2020

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