Cebu Pacific Advisory on Travel Fund

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- As of March 13, 2020, this an update about how one can get a travel fund or rebooking of their plane tickets for free until April 30, 2020 of their travel date. These are FAQS with answers. Given that the government of the Philippines has issued a proclamation to help contain the spread of the COVID-19, some Cebu Pacific flights for both domestic and international are canceled.

Of course, more PROMOS you can find at the SIDE and TOP of this post. Feel free to click and check them. 





Shall we start with the FAQS?

Will you cancel domestic or international flights due to the lock down announced by the Philippine government?

The airline will be posting travel advisories on the flights that are cancelled and still operating on its social media accounts. There are some flights from March 15 to April 14, 2020 that are canceled.



How will I know if my flight is cancelled?

Cebu Pacific will definitely inform for any flight cancellations prior ahead via email. You can also check the flight schedules at https://bit.ly/CEBflightsched



Given the situation, what options do I have?


The airline certainly provides options for the passengers regarding bookings. Please go to https://bit.ly/CEBmanageflight to manage your booking before your flight date. Let us check these options below.



a. TRAVEL FUND. You can put the full cost of your ticket in a virtual wallet. This fund is valid for 180 days and can be used as payment for future bookings as far as 12 months out. This excludes services fees, if any. 



b. FREE REBOOKING.
You can avail of one (1) rebooking with waived fare difference and change fees, for travel from April 15, 2020 onwards. 



c. FULL REFUND.
You can request for the total cost of your booking, including taxes and all add-ons. This excludes service fees, if any.



If you're traveling from April 15 to April 30, 2020, you can choose either of the following:


a. TRAVEL FUND. You can put the full cost of your ticket in a virtual wallet. This fund is valid for 180 days and can be used as payment for future bookings as far as 12 months out. The amount to be converted to Travel Fund excludes travel tax (plus its service fee) and/or insurance add-on, and other service fees, if any.

Travel Tax (plus its service fee) will be added to your Travel Fund within 15 days after completing your booking conversion to Travel Fund. For insurance, please call CHUBB directly at +63288592774 (hotline) or +63288640865 (24/7 medical assistance hotline) for refund request or insurance availment.



b. FREE REBOOKING. You can avail of one (1) rebooking with waived change fees. A minimal fare difference may apply. 



If you're making a new booking this March and April 2020, we are offering FREE CEB Flexi. This gives you up to two (2) rebooking with waived change fees, subject to possible minimum fare difference. Please don't forget to select CEB Flexi add-on during booking.



My flight date is already past dated. Can I still manage my flight online?


If the flight you were able to book is already past dated, you will need to fill out the request for here: https://bit.ly/CEBrequest



Are Travel Fund and Free Rebooking options applicable to all routes?


Both domestic and international routes as long as the flight falls within the specified dates are all considered for this.

If my booking includes one route that's beyond April 30, 2020, am I eligible for Travel Fund or free rebooking for both routes?

Yes, you are eligible for either the Travel Fund or free rebooking options as long as one route includes a March or April 2020 travel date, and it belongs to the same booking reference.



What does "waived change/rebooking fees" and "fare difference" mean?


Fare difference is the amount difference between the existing booking and the new booking. When you rebook a flight, you must pay for a rebooking (also called as 'change fee') on top of the fare difference.

So how is the rebooking fee computed?  






What is a Travel Fund?



Travel Fund is a virtual wallet used to store the total amount you've paid for in an existing booking. This can be used as a form of payment when you book a new flight in the future.


Travel Fund is only offered for cancelled flights or for flights with schedule changes of more than 60 minutes. For this special situation, we are offering Travel Fund even if the flight is not cancelled nor changed. 

Travel Fund can be accessed through the Cebu Pacific website for GetGo members. For non-GetGo members, it is stored under your name in our system. 



When you say Travel Fund is valid for 180 days, when does it start?


The 180 days starts on the day you convert your existing flight to a Travel Fund credit. You can then use it to book for a flight as far as 12 months away.


Here's an example:

Booking Date     January 2, 2020
Flight Date     March 31, 2020
Conversion Date to Travel Fund     April 22, 2020
Last Date to Use Travel Fund (180th day)     October 18, 2020


If you decide to book your new flight by the 179th day -- that is, October 17, 2020 -- you can select your travel date as far as October 17, 2021.

We will send you a reminder email 45 days before the last date to use your Travel Fund.



How do I convert my existing flight to a Travel Fund (for non-cancelled flights)?


If you have a GetGo account, please follow these steps:

1. Go to https://bit.ly/CEBmanageflight 

2. Search for the specific flight under 'My Bookings' then click the 'Manage' button

3. Choose 'Cancel Flight' then follow the instructions to convert your flight to Travel Fund

4. Once successfully completed, your funds will be stored to your account.



If you don't have a GetGo account, please follow these steps: 

1. Go to https://bit.ly/CEBmanageflight

2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers

3. Choose 'Cancel Flight' then follow the instructions to convert your flight to Travel Fund

4. Once successfully completed, your funds will be stored in our system under your name



How do I convert my existing flight to a Travel Fund (for cancelled flights)?



If you have a GetGo account, please follow these steps:

1. Go to https://bit.ly/CEBmanageflight

2. Search for the specific flight under 'My Bookings' then click the 'Manage' button

3. A Travel Fund option will be shown. Follow the instructions to complete your conversion to Travel Fund.



If you don't have a GetGo account, please follow these steps:

1. Go to https://bit.ly/CEBmanageflight

2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers

3. A Travel Fund option will be shown. Follow the instructions to complete your conversion to Travel Fund.



How do I rebook my flight (for non-cancelled flights)?



If you have a GetGo account, please follow these steps:

1. Go to https://bit.ly/CEBmanageflight

2. Search for the specific flight under 'My Bookings' then click the 'Manage' button

3. Choose 'Cancel Flight' then follow the instructions to convert your flight to Travel Fund



If you don't have a GetGo account, please follow these steps:

1. Go to https://bit.ly/CEBmanageflight

2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers

3. Choose 'Cancel Flight' then follow the instructions to convert your flight to Travel Fund



How do I rebook my flight (for cancelled flights)?



If you have a GetGo account, please follow these steps:

1. Go to https://bit.ly/CEBmanageflight

2. Search for the specific flight under 'My Bookings' then click the 'Manage' button

3. A rebooking option will be shown. Follow the instructions to complete your rebooking.



If you don't have a GetGo account, please follow these steps:

1. Go to https://bit.ly/CEBmanageflight

2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers

3. A rebooking option will be shown. Follow the instructions to complete your rebooking.



How do I refund my cancelled flight?




If you have a GetGo account, please follow these steps:

1. Go to https://bit.ly/CEBmanageflight

2. Search for the specific flight under 'My Bookings' then click the 'Manage' button

3. A refund option will be shown. Follow the instructions to complete your refund.



If you don't have a GetGo account, please follow these steps:

1. Go to https://bit.ly/CEBmanageflight

2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers

3. Choose 'Cancel Flight' then follow the instructions to convert your flight to Travel Fund



How long can I expect my refund to be credited back to my credit or debit card?



We process your refund request as soon as we get them. However, it may take up to two billing cycles for the amount to be added back to your credit card. Meanwhile, it may take up to 45 days or longer for debit cards. The turnaround time for crediting back to your credit/debit card is dependent on your card issuing bank. 



How do I use my Travel Fund?

If you have a GetGo account, simply log in and book your flight as usual. When you reach the payment page, select Travel Fund as your form of payment.

If you don't have a GetGo account, please fill out the Guest Feedback Form at https://bit.ly/CEBrequest to use your Travel Fund. Please note that the fund can only be used by the same person who has the Travel Fund.



What is CEB Flexi?


CEB Flexi allows you to do two (2) rebooking with waived change fees, but subject to minimal fare difference. CEB Flexi add-on usually costs between Php499 to Php1,099 depending on your destination, but we're giving this for FREE due to the COVID-19 situation. Please note that while change fees are waived, rebooking may still subject to minimal fare difference.



Why are you giving travel options only until April 2020?


For now, our adjusted policies are applicable until April 2020. Don't worry, we are continuously reviewing our policies to ensure we respond to the evolving situation in a timely manner. Should there be further updates, we will post them on our Facebook and Twitter pages, as well as our website.


Why can't you give refund to all flights?


We offer refunds if we cancel our flights. Since we continue to operate as scheduled, our standard policies apply. We have, however, offered an exception to the policy by offering our passengers a Travel Fund option.

We understand that some people feel uneasy to push through with their travel. As such, we have revised some of our policies to provide flexibility to you.

Our booking has multiple passengers. Am I allowed to split the Travel Fund among the passengers?

Yes, you can split the Travel Fund among the passengers included in the same booking. A note indicating "For flight changes of individual guests, click here" will appear after you select 'Cancel Flight'



If I used a combination of GetGo points and card/cash for my booking, am I eligible for the travel options?


Yes, you are still eligible to avail of travel options based on the terms indicated. However, this needs to be processed by our agents. Please log a request via https://bit.ly/CEBrequest, so we can assist you further.


Why can't I change my seats in the flight?


In line with Covid-19, we have implemented a strict guideline of no changing of seats while in-flight. This is for the benefit of everyone to make contact tracing faster, in any case that a passenger becomes positive with the virus.

My hotel is requiring me to submit a travel certificate, so they can refund our hotel booking. How can I get one?

We will gladly assist you on this matter. Simply go to https://bit.ly/CEBrequest, select 'Request' then choose 'Certificate/Letter for Cancelled/Delayed Flight'. Please allow us up to seven (7) days to respond to your request.



I have been calling your hotline and sending you an email, but I can't get through! Why?



We're sorry for the inconvenience. We've been receiving high volume of customer requests lately and are working round-the-clock to get through all the messages as soon as we can. Thank you for bearing with us.


We're also working on adding more features online to help you manage your booking at your own convenience. We shall announce them in the coming weeks.



Collated and reposted by Cebu Pacific Promo 2020

4 comments:

  1. Hi good day!
    I want a refund on my cancelled fights... I purchased a ticket for the following passengers
    Mr. Rowel Jerusalem and Mr. Juanito Gultiano their filght details are Booking Number ZJ2Z2N Flight# 5J380 April 18, 2020 Cagayan De Oro to Manila, Flight# 5J395 May 24, 2020 Manila to Cagayan De Oro.

    Looking forward to your kind assistance.

    Your's Truly,
    Mr. Mardocheo O. Pedroza

    ReplyDelete
  2. Good day i want a fuLl refund of my cancelled ticket flight in the day of 17 in the month of may and year 2020. Here is my Flight number 5J 483 and my booking refernce is RYFVJL passengers name Santos Echavaria and Kar Vie Echavaria. Due to the pandemic that we face today I need a financial support that's why we are asking to get a full refund of our cancelled ticket flight.

    thank you

    ReplyDelete
  3. Hi Good evening I am holding a travel fund for my brother and his family. Their flight was converted last April 2020 and we are given of 180 days to book their flights. By this coming September 3rd week will be the 180th day. Is there any changes? because they are still undecided when they will use it. can we extended the travel fund?

    ReplyDelete
  4. We are trying to contact CebuPac via phone offices but all are automated no options to be connected to cebupac representative. Please provide us to whom we can send emails or directly call regarding travel funds?

    ReplyDelete